1. Who we are
SteadyBooked Marketing is a trading style of SCL Natureals Ltd, a company registered in England and Wales (company number 07367454), registered office: Office 75, 321-323 High Road, Chadwell Heath, Romford RM6 6AX, United Kingdom.
For data protection purposes, SCL Natureals Ltd is the controller of personal data collected through this website. Contact us about anything in this policy at hello@steadybookedmarketing.com.
2. The data we collect and why
Visitors to this website
Our hosting and analytics tools collect standard technical data: IP address, browser type, pages viewed and referring site. We use this to keep the site secure and understand how it is used. Lawful basis: legitimate interests.
People who contact us or book a call
If you email us, submit a form or book a call, we collect the details you provide: typically your name, company, email address and phone number, plus anything you tell us about your business. We use this to respond, to prepare for and follow up on conversations, and to send you relevant information about our services. Lawful basis: legitimate interests, and taking steps at your request before entering a contract.
Clients and their staff
When a business becomes a client, we collect contact and business details needed to deliver our services, issue invoices and manage the relationship. Lawful basis: performance of a contract, and legal obligation for accounting records.
Consumers who respond to advertising we run for clients
We run advertising campaigns on behalf of client businesses (for example, local home-improvement companies). If you respond to one of those adverts and submit an enquiry, your details (typically name, contact details, postcode area and the service you are interested in) are collected on behalf of the client business named in the advert, so that they can contact you about your enquiry. In this situation the client business is the controller of your data and we act as their processor. We do not sell enquiries, add you to our own marketing lists, or share your details with anyone other than the named client and the service providers listed below.
3. Who we share data with
We use a small number of service providers to run our business. They process data only on our instructions:
| Provider | Purpose |
|---|---|
| Meta Platforms (Facebook/Instagram) | Advertising delivery and lead forms |
| Landingi | Website and landing page hosting, form submissions |
| GoHighLevel (LeadConnector) | CRM, booking, lead delivery, calls and messaging |
| Google Workspace | Email and documents |
| Zoho | Invoicing and accounting |
Some providers store data outside the UK. Where they do, transfers are protected by UK-approved safeguards such as the UK International Data Transfer Agreement or adequacy regulations. We may also disclose data where required by law.
4. Calls and recording
Calls made or received through our phone system may be recorded for quality, training and record-keeping. Where calls are recorded, callers are informed at the start of the call.
5. Cookies
This site uses essential cookies needed for it to function, and may use advertising cookies (such as the Meta Pixel) to measure the performance of our own advertising. You can block or delete cookies in your browser settings at any time.
6. How long we keep data
- Enquiries that do not become clients: up to 24 months from last contact.
- Client records: for the duration of the engagement plus 6 years, as required for tax and accounting.
- Consumer enquiry data processed for clients: per the client's instructions, and deleted from our systems when no longer needed.
- Call recordings: up to 12 months unless needed longer for a dispute.
7. Your rights
Under UK GDPR you have the right to:
- Access a copy of the personal data we hold about you
- Have inaccurate data corrected or incomplete data completed
- Have your data deleted where there is no good reason for us to keep it
- Object to, or ask us to restrict, our processing of your data
- Receive your data in a portable format
- Withdraw consent at any time, where consent is the basis we rely on
To exercise any of these rights, email hello@steadybookedmarketing.com. We respond within one month. If you responded to an advert we ran for a client, we will pass your request to that client and help them fulfil it.
8. Complaints
If you are unhappy with how we have handled your data, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date above.